Tenant Placement Services in Toronto & GTA

Ontario's rental rules shifted in 2026, and two points in our January RTA Cheat Sheet now have a newer option or an extra step. Most changes come from Bill 60, the Fighting Delays, Building Faster Act, 2025, passed on November 24, 2025, alongside earlier amendments from Bill 97. Their stated aim is to cut delays at the Landlord and Tenant Board (LTB).

The cheat sheet is still a good starting point. Use this post alongside it for what's new.

1. N12 (personal use): a new way to avoid compensation

Since September 21, 2026, landlords using an N12 have two routes instead of one.

If you know months ahead that you or a family member will need the unit, planning for 120 days saves a full month's rent.

What hasn't changed: the move-in must still be genuine. The LTB can impose serious penalties if it finds an N12 was served in bad faith.

2. Unpaid rent: faster notices and fewer delays at hearings

The unpaid rent process is now faster at three points.

• N4 notice period: for N4s served on or after September 21, 2026, the tenant has 7 days to pay, down from 14, before you can apply to the LTB.

• Issues raised at the hearing: a tenant who wants to raise complaints about the landlord, such as repairs, at a non-payment hearing must first pay 50% of the rent owed, at least 7 days before the hearing.

• Reviews of LTB decisions: since July 1, 2026, a party has 15 days to request a review of an LTB decision, down from 30.

The new rules make a correct N4 even more important. Serving it with the wrong amount or the wrong termination date can still send you back to the start. For a step-by-step walkthrough, see our N4 guide.

3. N13 (renovations): Toronto now requires a licence

In Toronto, serving an N13 is no longer enough on its own. Since July 31, 2025, landlords need a City of Toronto Rental Renovation Licence for any repairs or renovations that require the tenant to move out, even if the tenant plans to return.

1. Apply within 7 days of serving the N13. Include the building permit, a copy of the N13, the application fee, and a report from a qualified person confirming the unit must be vacant.

2. The City notifies your tenant. Once your application is complete, the City issues a Tenant Information Notice.

3. Support the tenant during the work. Either arrange temporary accommodation, pay monthly rent-gap payments if the tenant is returning, or pay compensation if the tenant chooses not to return.

The licence is required for each unit, and it doesn't apply to demolitions. Fines under the bylaw can be significant, so build this step into any renovation plan from the start. Details are on the City of Toronto's Rental Renovation Licence page.

4. Rent increases: the 2027 guideline is 1.9%

The rules in our cheat sheet still apply: wait at least 12 months, give 90 days' written notice on an N1 or N2, and note that units first occupied after November 15, 2018 are exempt from the cap. What's new is the number.

The guideline applies to the date the increase takes effect. An increase taking effect in 2027 is capped at 1.9%, even if you serve the notice in 2026. Landlords can apply to the LTB for an above-guideline increase in some cases, such as major capital repairs.

5. Air conditioning: tenants can install their own

Since July 1, 2026, a tenant can install a window or portable air conditioner if the landlord doesn't provide A/C. This affects the lease terms covered in Section 1 of our cheat sheet: a "no air conditioning" clause no longer holds up.

• The tenant must give you written notice first, and the unit has to be installed safely and securely.

• If electricity is included in the rent, you can charge a seasonal increase to cover the extra cost. It can't exceed the actual or reasonably estimated cost, and it has to come off when the unit isn't in use.

• This seasonal charge doesn't follow the normal rent increase rules. It doesn't need the 12-month wait, 90 days' notice, or LTB approval.

If you own a unit without central air, set clear written expectations for safe installation now, before requests start coming in.

What hasn't changed

The rest of our cheat sheet still stands.

• The Ontario Standard Lease is still required for almost all private residential tenancies.

• Entry rules still require 24 hours' written notice, with entry between 8 AM and 8 PM, except in an emergency.

• Maintenance is still the landlord's responsibility, whatever the tenant agrees to.

• Leases still convert to month-to-month when a fixed term ends. Early drafts of Bill 60 floated ending this, but that proposal was dropped from the final law.

Stay ahead of the changes

The new rules reward landlords who plan ahead and get their paperwork right the first time. Whether you need help placing a reliable tenant or want full-service property management, contact our team and we'll help you rent with confidence.

Disclaimer: This post summarizes changes to Ontario's Residential Tenancies Act and Toronto bylaws as of October 2026, for information only. It is not legal advice. Some provisions may be subject to further regulation. For your specific situation, consult a licensed paralegal or lawyer.

The N4 is the notice landlords use most often — and, because of how frequently it's used, it's also where small procedural mistakes most often derail an otherwise legitimate case at the Landlord and Tenant Board. Here's how to get it right.

What an N4 Actually Is

An N4 (Notice to End a Tenancy Early for Non-payment of Rent) is the formal notice a landlord serves when a tenant hasn't paid rent in full. It's the required first step before you can apply to the LTB for an eviction order based on non-payment — you cannot skip straight to an LTB application without first serving a valid N4.

Step 1: Confirm the Rent Is Actually in Arrears

Before serving an N4, confirm the exact amount owing and the exact date it became due. Partial payments complicate this — if a tenant has paid part of the rent, your N4 needs to reflect the actual outstanding balance, not the full rent amount, or it risks being challenged as inaccurate.

Step 2: Complete the Form Accurately

The N4 requires specific, accurate information: the tenant's name, the rental unit address, the exact amount owing, the date range it covers, and the termination date. Using an outdated version of the form, or making an error in the amount owing, is one of the most common reasons an N4 gets challenged successfully at a hearing.

Step 3: Understand the Notice Period

As of writing, the standard N4 termination period is 14 days from the date of service for most tenancies — but this is scheduled to change to 7 days for N4 notices served on or after September 21, 2026, under recent amendments to the Residential Tenancies Act. Confirm which timeline applies based on your actual service date, not the date the rent became overdue — this distinction matters and is easy to get wrong during the transition period.

Step 4: Serve the Notice Properly

Proper service matters as much as proper content. Acceptable methods generally include handing it directly to the tenant, leaving it in the mailbox or mail slot, sliding it under the door, or mailing it — each method has specific rules about when service is considered "deemed" to have occurred, which affects your calculation of the termination date. Keep clear records of how and when you served the notice.

Step 5: What Happens If the Tenant Pays

If the tenant pays the full amount owing before the termination date on the notice, the N4 is void — you cannot proceed with an eviction application based on that notice. This is a common misconception: an N4 isn't a permanent black mark once served; full payment during the notice period resolves it.

Step 6: If the Termination Date Passes Without Payment

Once the termination date passes and the tenant hasn't paid or moved out, you can file an application with the LTB (an L1 application) to formally request an eviction order and, if applicable, an order for the arrears owed. This is a separate step from serving the N4 — the notice alone doesn't end the tenancy.

Common Mistakes That Get N4 Applications Challenged

• Using an outdated form version. Always confirm you're using the current LTB-approved N4 form.

• Miscalculating the amount owing, especially where partial payments were made.

• Incorrect termination date calculation, particularly during the transition period around the September 21, 2026 notice period change.

• Poor documentation of service, leaving you unable to prove when and how the tenant actually received the notice if it's challenged.

Why Getting This Right Matters

An N4 that gets challenged successfully at a hearing doesn't just delay your case — it can mean starting the entire notice process over, adding weeks or months to an already lengthy LTB timeline. Getting the form, the math, and the service right the first time is significantly faster than fixing it after a failed hearing.

The Bottom Line

The N4 looks simple on its face, but the details — accurate arrears calculation, correct notice period, proper service, and careful documentation — are exactly where cases most often go wrong. Treating this as a routine form rather than a legal document that needs to be right the first time is a mistake that costs landlords real time and money.

Want help making sure your N4 process is airtight before you serve one? Contact our team — we help GTA landlords get this right from the start.

This article summarizes general Residential Tenancies Act principles and is not legal advice. Consult a paralegal or lawyer for guidance specific to your situation.

Declining an applicant for the wrong reason — even unintentionally — can expose you to a human rights complaint. Here's exactly what Ontario's Human Rights Code allows you to consider, and what it explicitly doesn't.

The Full List of Protected Grounds

Under the Ontario Human Rights Code, you cannot refuse a rental applicant based on: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or receipt of public assistance (source of income). This protection also extends to someone facing discrimination because they're a friend or relative of a person identified by one of these grounds.

What This Means in Practice

You cannot refuse a family with children. Under the "family status" ground, denying housing because an applicant has children is discrimination — adult-only buildings aren't permitted in Ontario except for specific exemptions like subsidized seniors' housing.

You cannot refuse someone because their income comes from social assistance. "Receipt of public assistance" is a protected ground — you can still assess whether their total income supports the rent, but you cannot reject an applicant simply because of where that income comes from.

You cannot apply different standards to different applicants. If you require a guarantor, you must require one under the same conditions for every applicant — not just for applicants identified by a Code ground, such as recent immigrants or people receiving social assistance.

What You're Allowed to Ask and Consider

Ontario's Regulation 290/98 under the Human Rights Code permits landlords to request:

• Income information — but only if you also request credit references, rental history, and a credit check from every applicant, and you must consider all of this information together, not income alone.

• Credit checks and credit references.

• Rental history, including previous landlord references.

• A guarantor, applied consistently to every applicant under the same criteria.

The key principle: these tools must be used in a genuine, consistent, non-discriminatory way — not selectively applied to screen out applicants based on a Code ground.

What "Genuine and Non-Discriminatory" Actually Means

If your income, credit, or reference criteria end up creating a systemic barrier for people identified by a Code ground, you may be required to show the criteria is a genuine business requirement — one that couldn't reasonably be applied in a more accommodating way. Applying your criteria inconsistently between applicants (different rent for different people, requiring a deposit from some but not others, requesting "direct payment" only from certain applicants) can itself be evidence of discrimination.

What About Criminal Record Checks?

There's no law preventing a landlord from asking about a criminal record, but the Ontario Human Rights Commission recommends against it — a criminal record unrelated to the tenancy generally shouldn't be grounds for refusal, and using it as a screening factor carries real discrimination risk depending on how it's applied.

What Legitimate Reasons to Decline Actually Look Like

• Income that genuinely doesn't support the rent, based on a consistent standard applied to every applicant.

• A poor credit history or concerning references, evaluated consistently across all applicants.

• A previous landlord reference indicating genuine tenancy issues (property damage, consistent late payment), not vague or unsubstantiated concerns.

Documentation Is Your Best Protection

If you decline an applicant, keep a clear record of the specific, legitimate reason — tied to income, credit, or references, applied consistently with how you evaluate every applicant. If a declined applicant later claims discrimination, your ability to show a documented, consistent, non-discriminatory reason is your primary defence.

The Bottom Line

Ontario's Human Rights Code gives landlords real, legitimate tools to screen applicants — income verification, credit checks, references — but requires those tools be applied consistently and never used as a proxy to screen out someone based on a protected ground. Getting this right protects both your business and the applicants you're evaluating.

Want help building a screening and decline process that's both thorough and compliant? Our 12-step verification process is built with exactly this consistency in mind — contact our team to learn more.

This article summarizes general Ontario Human Rights Code principles and is not legal advice. Consult a paralegal or lawyer for guidance specific to your situation.